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Wednesday, December 15, 2010

The Power of Positive Attitude

Positive attitude helps to cope more easily with the daily affairs of life. It brings optimism into your life, and makes it easier to avoid worry and negative thinking. If you adopt it as a way of life, it will bring constructive changes into your life, and makes them happier, brighter and more successful. With a positive attitude you see the bright side of life, become optimistic and expect the best to happen. It is certainly a state of mind that is well worth developing and strengthening.

Positive attitude manifests in the following ways:

Positive thinking.

Constructive thinking.

Creative thinking.

Expecting success.

Optimism.

Motivation to accomplish your goals.

Being inspired.

Choosing happiness.

Not giving up.

Looking at failure and problems as blessings in disguise.

Believing in yourself and in your abilities.

Displaying self-esteem and confidence.

Looking for solutions.

Seeing opportunities.

A positive attitude leads to happiness and success and can change your whole life. If you look at the bright side of life, your whole life becomes filled with light. This light affects not only you and the way you look at the world, but also your whole environment and the people around you. If it is strong enough, it becomes contagious.

The benefits of a positive attitude:

Helps achieving goals and attaining success.

Success achieved faster and more easily.

More happiness.

More energy.

Greater inner power and strength.

The ability to inspire and motivate yourself and others.

Fewer difficulties encountered along the way.

The ability to surmount any difficulty.

Life smiles at you.

People respect you.

Negative attitude says: you cannot achieve success.
Positive attitude says: You can achieve success.

If you have been exhibiting a negative attitude and expecting failure and difficulties, it is now the time to change the way you think. It is time to get rid of negative thoughts and behavior and lead a happy and successful life. Why not start today? If you have tried and failed, it only means that you have not tried enough.

Developing a positive attitude that will lead you to happiness and success:

- Choose to be happy.

- Look at the bright side of life.

- Choose to be and stay optimistic.

- Find reasons to smile more often.

- Have faith in yourself and in the Power of the Universe.

- Contemplate upon the futility of negative thinking and worries.

- Associate yourself with happy people.

- Read inspiring stories.

- Read inspiring quotes.

- Repeat affirmations that inspire and motivate you.

- Visualize only what you want to happen.

- Learn to master your thoughts.

- Learn concentration and meditation.


Following even only one of the above suggestions, will bring more light into your life!

For more information on positive attitude, explore the links at the beginning of this page.

Sunday, December 5, 2010

INDIA : Its Evolution

India, is a parliamentary federal republic consisting of 28 states and 7 union territories. It is the seventh largest country by geographical area, the second most populous country, and the most populous democracy in the world.

IndusValley Civilization The Indus Valley Civilization was one of the world's first great urban civilizations. It flourished in the vast river plains and adjacent regions in what are now Pakistan and western India. It was only in the 1920's that the buried cities and villages of the Indus valley were recognized.The use of standardized weights, writing and seals became unnecessary as their social and political control gradually disappeared.
History
Stone Age rock shelters with paintings at the Bhimbetka rock shelters in Madhya Pradesh are the earliest known traces of human life in India. The first known permanent settlements appeared over 9,000 years ago and gradually developed into the Indus Valley Civilization, dating back to 3300 BCE in western India. It was followed by the Vedic period, which laid the foundations of Hinduism and other cultural aspects of early Indian society, and ended in the 500s BC. TheGupta dynasty oversaw the period referred to as ancient "India's Golden Age.".
Following invasions from Central Asia between the tenth and twelfth centuries, much of North India came under the rule of the Delhi Sultanate, and later theMughal Empire. Mughal emperors gradually expanded their empires to cover large parts of the subcontinent. From the sixteenth century, several Europeancountries, including Portugal, the Netherlands, France, and the United Kingdom, started arriving as traders and later took advantage of the fractious nature of relations between the kingdoms to establish colonies in the country. By 1856, most of India was under the control of the British East India Company.
came into effect.

Maurya Dynasty
Chandragupta Maurya (c.321-c.297)

Chandragupta, who belonged to the caste of warriors (kshatriya), was a pupil of a famous Brahman teacher, Kautilya. His coup was more than just the take-over of a kingdom, it was a religious counterrevolution.Once Chandragupta had conquered the Nanda throne, he invaded the Punjab. When the situation in Alexander's former kingdom had stabilized, one of his successors, Seleucus, tried to reconquer the eastern territories, but the war was inconclusive, and the Macedonian and Chandragupta signed a peace treaty. The latter recognized the Seleucid Empire and gave his new friend 500 elephants; Seleucus recognized the Mauryan empire and gave up the eastern territories, including Gandara and Arachosia (i.e., the country northeast of modern Qandahar). Chandragupta had now united the Indus and Ganges valley - a formidable empire. There was a secret service, there were inspectors, there was a large army, and the capital atPatna became a beautiful city. His adviser Kautilya wrote a guide to statecraft which is known as Arthasastra. A Greek visitor, Megasthenes, gives a very strange description of the caste system (accepting seven instead of the usual four classes of people).. According to the ancient scriptures of the Jainists, the king abdicated at the end of his life (in 297?) in favor of Bindusara, and converted to the Jaina faith; he died as an ascetic, having fasted to death.
Bindusara Maurya (c.297-c.272)

Bindusara was the son of Chandragupta. His reign lasted a quarter of a century, until 272, but of the three great Mauryan emperors, he is the least known.
Ashoka Maurya (c.272-c.232)
Texts from southern India mention the Mauryan chariots invading the country "thundering across the land, with white pennants brilliant like sunshine". Indeed, Ashoka, who succeeded his father Bindusara in 272, was a great conqueror, and the first to unite the Indian subcontinent, except for the extreme south. However, the emperor came to hate war after he had seen the bloodshed of the conquest of Kalinga in eastern India, and he converted to Buddhism. He wanted to establish dhamma, 'the law of justice', everywhere in India and Arachosia. After the death of Ashoka, the Mauryan empire declined.

Religion

Four major world religions, Hinduism, Buddhism, Jainism and Sikhism originated here, while Zoroastrianism, Judaism, Christianity and Islam arrived in the first millennium CE and shaped the region's diverse culture. Gradually annexed by the British East India Company from the early eighteenth century and colonised by the United Kingdom from the mid-nineteenth century, India became a modern nation state in 1947 after a struggle for independence that was marked by widespread nonviolent resistance.
The evolution is up to the beginning of moghul period.

Saturday, December 4, 2010

Terrorism

The term "terrorism" since the 1970s was directed to various phenomenon, starting from fearsome threats Until today the world under UN has failed to come to an agreement about what is an acceptable definition for terrorism. It is still under debate despite attempts made by many experts. The effort to approach terrorism from a definitional perspective has thus become a never-ending effort, let alone conform the definition itself.

So many definitions of terrorism have been attempted, but I am not going to discuss the diversities of terrorism definition. What I intend to discuss here is that for the purpose of enforcing the law against the act of terror, Indonesia has enacted a law on terror in its Act number 15 and 16, 2003 which goes as follows:

"Every person deliberately uses violence or threatens to use violence causing terror or wide fear against person or causing massive victims, by taking others' freedom or the loss of life, property of others, or causing damage and destruction against vital and/ or strategic installations or environment or public facility or international facility, shall be penalized with a death penalty or life imprisonment or at least four years imprisonment and maximum 20 years imprisonment. "

It is vital tool for our law enforcement as a vanguard of terror act attempted by any individual or group within our jurisdiction. So from law enforcement perspective the law is vital to stop a would-be criminal (s) from attempting to commit crime of terrorism which used to be absent in Indonesia for several years.

From a perspective of motives of terrorist acts are recognized as follows: publicizing a statement through acts of ruthlessness. In that way they can make fast and massive publication; act of vengeance towards groups considered disadvantageous to them; serving as a catalyst for militarization or mass mobilization; spreading hatred and inter-communal conflict; announcing a certain group as the enemy and should be held responsible; victims are not the goal but a means to create "neural war"; create mass panic, damage public trust towards the government including security and law enforcement authorities.

Whereas the justifications of terrorism taken on by terrorists including: justifying all means for the accomplishment of transcendental goals; extreme violence considered to be therapeutic, full of blessings and regenerative; the executor places himself/herself as part of history, where the act is a consequential element of history under the perspective of moral balance (a deserved treatment); the act of terrorism perceived as a minor crime; many among them even take this act insignificant in comparison to the enemy's posing threat that suppresses them structurally; Let us now look at how terrorism has developed and its trend these days.

Trends of Terrorism:-
Terrorism is a global crime. It has become the predominant geopolitical theme. The affairs of the world are influenced in important areas by the terrorist agenda. The thinking of policy makers and law enforcers is shaped increasingly by the need to respond appropriately to the threat of terrorism. Terrorism represents a challenge not just to the bases of civilized society, but also to the very foundations of the world order. Terrorism activities threaten fundamental nations' law and order, human rights and it is the enemy of mankind. Terrorism, in one form or another, has been around for a long time, and there is no realistic prospect of its becoming extinct in the foreseeable future. All of those concerned with the effective combat of terrorism must be prepared for the long haul. There is no simple solution to terrorism.

Terrorism is fuelled by various factors. These include the openness of free societies, the easy access to technologies by means of violence and a radical and global ideology of hatred. Conflicts in some countries particularly in the Middle East have inevitably formed a global issue and solidarity among terrorists. This global issue has become a unifying factor to share the sufferings and establish a sense of togetherness based on religious brotherhood among the believers to resist against the oppressor.

Terrorism will remain a menace as long as there are people who are driven by fanaticism, paranoia and extremism. So long as there exists in the world poverty, strife, injustice and oppression, conditions will exist which terrorists can turn to their advantage. No doubt that the campaign against terrorism is one that must be mounted at various levels, including political, economic, and humanitarian. The iron fist approach alone will not succeed. Terrorist will often have the advantage over the law enforcer in the sense that he/ she is able to decide when and where he/she will strike, and how hard he/ she will strike. Law enforcement, on the other hand, has to maintain constant vigilance. That is not easy at a time when commercial airlines can be used as flying bombs, and when terrorist strategy is planned by internet, mobile phone, satellite and coded messages on websites.

The threats we face from terrorism are constantly changing in all sorts of ways. Just when progress is being made against a terrorist group, splintering often occurs, and hardliners break away and form splinter groups committed to the campaign of violence. It is feared that weapons of mass destruction previously controlled by governments can now be purchased on the black market. It is said that not only the weapons but also the scientists with the knowledge of how to make them are available if the price is right. And finance may be the key. Terrorists, like more conventional criminals, need access to adequate funds in order to finance their activities. Weapons, communication systems and transport all come at a price, as does training.

Terrorism seeks power through violence, and money is a means to achieve that. Terrorism needs access to international payment systems in order to finance and sustain its campaigns. Terrorists, like organized criminals, make active use of credit card fraud and check fraud. This is why vigorous identification checks regime must be exercised on potential customers by credit card companies. The loopholes are in the area of money laundering legislation that must be closed.
Terrorism as it was defined a systematic use of violence or the threat of violence to achieve political, social or economic goals. Terrorism uses extreme physical violence to shock the targeted audience. The psychological impact generated in the mind of people as a natural corollary of that matters more to the terrorists than the physical attack on the victims (Cline, Ray S, 1998).

Terrorism is as old as the civilization of mankind itself and has existed in all ages in some form or other which might be known anarchists, revolutionaries, fundamentalist or dissidents against the established authority or even ruling tyrants having no tolerance or dissent. However, terrorism was not as widespread phenomenon as it is today in contemporary political system of the world.

Terrorism has, in fact, become a global phenomenon with increasing and rather well identifiable links between different terrorist group and organization. They use each other's areas for recruitment and training, exchange of illegal weapons, engage in joint planning and ventures and also provide administrative and other logistic support. This type of terrorist activities show a new dimension due to circumstances characterized by the advancement of science, technology and diverse social, economic, political and historical reasons conditioning it.

The development of computer science, satellite and mobile links have also affected the modernization of terrorist activities. This further facilitated by support of states/ governments unfavorable to each other. An element of international terrorism comes into the picture when specific persons of the nation are designed as targets by the members of another group outside that nation. It is, therefore, described as warfare without territory. It is warfare without neutrals and with few or no by standards. Another form of global terrorism is sponsored terrorism, which is operated from safe areas in another country, which are out of reach of the counter insurgency forces of the targeted country.

There cannot be any single cause of terrorism. Causes of terrorism may range from socio-economic and political conditions to theories based on the personality and environment of the terrorist. Terrorism is motivated by a variety of inner drives ranging from financial gains to revenge, from fundamentalism to deprivation, political frustration, regional disparities, marginalization of sub-national groups, extremism, despair, injustice, discrimination, resentment against the existing regime, feeling of insignificance, intervention into personal freedom, weak government, separatism and oppression, inequality etc.

Terrorism produces harmful effects in several ways. The consequences of terrorism can be disastrous for all countries, both rich and poor, and their people. The normal social life gets totally disturbed and a large number of innocent lives go in vein. Fear and terror haunt everybody and the productivity of people is miserably stalled. Everything may come to a halt and the dream of leading a life of happiness and peace is shattered. Economic and social development of the society cease to uncertainly. Almost all become paralyzed amid terrorist incidents.

Terrorism breaks down the social, economic political and legal structures of the affected countries and the entire process of development stops. Socio-cultural mosaic goes to rack and ruin, and the economy of the country suddenly becomes a shamble. The rule of law and human rights crumble and people suffer terribly. For developing countries, terrorism is fatal to their development planning because they can hardly withstand the violent assaults of terrorism; their longing for a better and brighter future goes up in smoke. Moreover, terrorism not only weakens the established political authority but also brings about political instability. In that situation the maintenance of the rule of law and human rights become almost impossible.

Terrorism idealizes violence, does away with morality, distorts politics, promotes totalitarianism, subverts progress, destroys the apparatus of freedom in democratic societies. In fact, it destroys the will of a civilized society to defend itself. It appears that everything the mankind strives for collapses like a house of cards. As a matter of fact, terrorism is war against civilization.

Today, terrorism poses a great threat not just to human life, human rights, dignity and democratic values but to very existence of a civilized life. If the present trend continues, human civilization itself will be a casualty. That is why Jerusalem Conference on International Terrorism held in 1979 declared that ‘terrorism is a serious and growing threat to the people of all states which live under the rule of law, that it is no longer a national problem, but a global one; that it cannot be constrained, and eliminated, except by concerted international action; and that the case for such action is overwhelming and urgent’. (Jonathan Institute, 1979)

Prevention and Control Strategies:-
In this age of increasing globalization and interdependence, the national and international dimension of terrorism in fact, constitutes two facets of the same social phenomenon which infringes upon the interest of all states, not only as an assault against their public order and institutions that protect the liberty and security of their citizens but, also at the same time as a serious danger to peaceful international relations and cooperation, which is clearly understood as encompassing human rights and values as well as the principles of equal rights and self determination of people. It is, therefore, that the transnational character of contemporary terrorist events has prompted international efforts to suppress them at the global regional and bilateral levels.

Suggestions for stemming the growth of transnational crime:-
The answer seems to be intensifying law enforcement, more vigilance along borders, depriving the criminals of their profits, assisting poor countries with their efforts at strict law enforcement by way of providing training to their law enforcement officers, providing necessary technology, harmonizing laws, sharing information, concluding international agreements to facilitate co-operation and co-ordination in law enforcement and more importantly, political will and commitment.

Profits generated by organized crime far exceed those that legitimate business enterprises could make. The incentive for organized crime, whether local or transnational, is profit. If organized crime syndicates can be deprived of their profits, they will cease their activities – altogether. It will therefore be worthwhile to examine and explore the ways and means of depriving them of their profits. The most effective way to do this is confiscation of the proceeds of such illegal activity by judicial means or with sufficient safeguards, by administrative means.

A sine qua non in this direction is effective mutual legal assistance in the investigation and prosecution.

It has been found that certainty of detection and effective and expeditious disposal of cases is a deterrent to would be criminals. At present extradition procedures take a long time. Simplified extradition procedures will go a long way in expeditious disposal of cases.

The international community responded to the phenomenal growth of transnational organized crime by signing in the year 2000, the UN Convention against Transnational Organized Crime. By the end of 72 hours 124 countries have signed the Convention. This is an indication of the enormity of the problem transnational crime poses to the world.

Success of the struggle against transnational organized crime lies in the answers to the six points set out above.

The most significant step in the direction of the prevention of transnational organized crime is the adoption of the UN Convention against Transnational Organized Crime. It has obligated states to act despite constraints of bank secrecy and also to extend co-operation in confiscating and seizing of assets obtained through corruption and transferred to different jurisdictions.

The following four protocols add muscle to the convention, namely,
i. Protocol to Prevent, Suppress and Punish Trafficking in Persons, specially Women and Children.
ii. Protocol against the Smuggling of Migrants
iii. Protocol against trafficking in Firearms and
iv. Protocol against Corruption

Combating terrorism at regional level is becoming effective and popular. The external support is often found in every operation of terrorist acts in any part of the world whether in the context of inter-connection between a group and its rival group, a group and its enemy state, or a state and its unfriendly state. It is here that regional cooperation can be an effective instrument for the suppression to terrorism. In Europe, besides their individual national legal and institutional measures, a historic convention known as the “European Convention on the Suppression of Terrorism, 1977” was signed and ratified. “South Asia Countries also recognized the importance of combating terrorism at regional level and consequently, signed a Convention titled the “Convention on Suppression of Terrorism, 1987” and ratified it.

Similarly, in view of the complexity and problems of terrorism some bilateral and multilateral agreements between groups of countries have also been concluded. And many countries have extradition treaties between them.

At the international level, response and cooperation against international terrorism has been invoked many a time, and a variety of measures and counter-measures have been designed for checking the menace of terrorism. Concerned by the increase of terrorist acts, the United Nations General Assembly in 1972 established a 35-member ad hoc Committee on International Terrorism, and in 1977 asked it to study the underlying causes of terrorism and recommend ways to combat terrorism. In 1979, the Assembly stressed the importance of International cooperation for dealing with the acts of international terrorism. Adopting the report of the Committee, it condemned all acts of international terrorism that endangered or took human lives or jeopardized fundamental freedoms.

In 1994, the General Assembly adopted a Declaration on Measures to Eliminate international Terrorism, which condemned all acts and practices of terrorism as criminal and unjustifiable, wherever and whomever they were committed. States were urged to take measures at the national and international levels to eliminate international terrorism.

Important international Conventions on terrorism are the Convention on Offences and Certain Other Acts Committed on Board Aircraft (Tokyo, 1963), the Convention for the Suppression of Unlawful Seizure of Aircraft (The Hague, 1970); the Convention for the Suppression of Unlawful Act against the Safety of Civil Aviation (Montreal, 1971); the Convention on the Prevention and Punishment of Crimes against Internationally Protected Persons, including diplomatic Agents (New York, 1973); the Convention on the Physical Protection of Nuclear Material (Vienna, 1980); the Protocol for the Suppression of Unlawful Acts of Violence at Airports Serving International Civil Aviation (Montreal, 1988); the Convention for the Suppression of Unlawful Acts against the Safety of Fixed Platforms located on the Continental Shelf (Rome, 1988) and the Convention on the Marking of Plastic Explosives for the Purpose of Detection (Montreal, 1991).

The UN General Assembly also adopted the Convention against the Taking of Hostages in 1979 and the Convention on the Safety of United Nations and Associated Personnel in 1994, and International Convention for the Suppression of Terrorist Bombings in 1997.’

Despite all these Conventions adopted and ratified, declarations made, and resolutions passed against international terrorism within the UN system outside, terrorism has become a ubiquitous phenomenon in the contemporary international affairs, and continues to grow. Every state is supposed to refrain from organizing, instigating assisting or participating in acts of civil strife on terrorist acts in another state or involved in organized activities within its territory directed towards the commission of such acts as well as prosecuting and punishing the perpetrators of terrorist acts. A concerted action has to be initiated and sustained by all States whether they are affected or not in collaboration and co-operation with each other with strong determination and will to root out terrorism altogether from the world.

Of course, mutual agreement at the international, and regional levels have consolidated and strengthened co-operation between the countries in the fight against terrorism. Hard line policies against terrorism adopted by some countries have achieved success in this regard. But, it seems that combating of terrorist activities in a significant proportion will be possible only if terrorism is condemned and fought universally, unequivocally and effectively, by all the countries in the world.

Conclusion:-
Terrorism has no respect for national boundaries, and the problem-taking place in any part of the world today will sure enough to become the problem of all tomorrow. Terrorism is a monster like Frankenstein’s creation that is too horrible and dangerous. It is even a threat to those countries that create or promote it. Therefore, terrorism is a phenomenon which must be condemned, fought, resisted, controlled and, eventually, eliminated at all levels-national, regional and international. Conditions necessary for wiping out terrorism must, accordingly, be cultivated and strengthened nationally, regionally and internationally, and unilaterally, bilaterally or multilaterally.

Terrorist acts confronted by a state cannot be eliminated by the affected States alone because of the international linkage of the terrorist groups. It is, therefore, clear that all the nations must form a common front to fight terrorism. If the much needed spirit of international cooperation in the required degree is not properly established, the world would become a dangerous place to live. It is for this reason that one nation’s peace and security will be determined by the success of all nations’ response to any kind of terrorism particularly for international terrorism.


Saturday, October 23, 2010

Motivation

Every day of your life you are selling yourself, nothing happens until you're successful at doing that.

We're all in the selling business whether we like it or not. It doesn't matter whether you're a lawyer or an accountant, a manager or a politician, an engineer or a doctor.

We all spend a great deal of our time trying to persuade people to buy our product or service, accept our proposals or merely accept what we say.

Before you get better at persuading or influencing other people - you need to get better at self-motivation and selling yourself.

Here are 10 simple steps to self-motivation:

#1 - You must believe in the product

Selling yourself is pretty much like selling anything. Firstly, you need to believe in what you're selling. That means believing in "you." It's about lots of positive self-talk and the right attitude.

The first thing people notice about you is your attitude. If you're like most people then you'll suffer from lack of confidence from time to time.

It really all comes down to how you talk to yourself. The majority of people are more likely to talk to themselves negatively than positively - this is what holds them back in life.

It isn't just about a positive attitude; it's about the right attitude - the quality of your thinking.

Successful people have a constructive and optimistic way of looking at themselves and their work. They have an attitude of calm, confident, positive self-expectation. They feel good about themselves and believe that everything they do will lead to their inevitable success.

If you're in a sales job or a business owner or a manager then you need to continually work on your attitude. You need to listen to that little voice inside your head. Is it saying you're on top, going for it and confident, or is it holding you back.

If you're hearing - "I can't do this or that" or "They won't want to buy at the moment" or "We're too expensive" then you'd better change your self-talk or change your job.

Start to believe in yourself and don't let things that are out with your control effect your attitude.

Avoid criticising, condemning and complaining and start spreading a little happiness.

Remember the saying of Henry Ford, founder of the Ford Motor Company - "If you believe you can do a thing, or if you believe you can't, in either case you're probably right."

#2 - The packaging must grab attention

Like any other product we buy, the way the product is packaged and presented will influence the customer's decision to buy.

Everything about you needs to look good and you must dress appropriately for the occasion. And don't think that just because your customer dresses casually, that they expect you to dress the same way.

The style and colour of the clothes you wear, your spectacles, shoes, briefcase, watch, the pen you use, all make a statement about you.

#3 - Smile

No need to get carried away, you don't need a big cheesy grin, just a pleasant open face that doesn't frighten people away.

#4 - Use names

Use the customers name as soon as you can but don't over do it. Business is less formal nowadays however be careful of using first names initially. Make sure your customer knows yours and remembers it. You can do the old repeat trick - "My name is Bond, James Bond" or "My name is James, James Bond"

#5 - Watch the other person

What does their body language tell you? Are they comfortable with you or are they a bit nervous? Are they listening to you or are their eyes darting around the room. If they're not comfortable and not listening then there's no point telling them something important about your business.

Far better to make some small talk and more importantly - get then to talk about themselves.

It's best to go on the assumption that in the first few minutes of meeting someone new, they won't take in much of what you say. They're too busy analysing all the visual data they're taking in.

#6 - Listen and look like you're listening.

Many people, particularly men, listen but don't show that they're listening. The other person can only go on what they see, not what's going on inside your head. If they see a blank expression then they'll assume you're "out to lunch."

The trick is to do all the active listening things such as nodding your head, the occasional "UH-HUH" and the occasional question.

#7 - Be interested.

If you want to be INTERESTING then be INTERESTED. This really is the most important thing you can do to be successful at selling yourself.

The majority of people are very concerned about their self- image. If they sense that you value them, that you feel that they're important and worth listening to, then you effectively raise their self-image. If you can help people to like themselves then they'll LOVE you.

Don't fall into the trap of flattering the other person, because most people will see right through you and they won't fall for it. Just show some genuine interest in the customer and their business and they'll be much more receptive to what you say.

#8 - Talk positively.

Don't say - "Isn't it a horrible day" or "Business is pretty tough at present" or any thing else that pulls the conversation down. Say things like (and only the truth) - "I like the design of this office" or "I've heard some good reports about your new product."

#9 - Mirror the other person

This doesn't mean mimicking the other person, it just means you speaking and behaving in a manner that is similar to the customer.

For example, if your customer speaks slowly or quietly, then you speak slowly or quietly. Remember people like people who are like themselves.

#10 - Warm and friendly

If you look or sound stressed or aggressive then don't be surprised if the other person gets defensive and less than willing to co-operate.

If you look and sound warm and friendly, then you're more likely to get a positive response.

This isn't about being all nicey-nicey. It's about a pleasant open face or a warm tone over the telephone.

Before we can get down to the process of selling our product, our service or our ideas then we need to be as sure as we can be - that the customer has bought us and that we have their full attention.


Motivation

Do you feel your motivation has diminished recently? Or do you feel at the moment that it's gone completely? Do you wonder how you'll ever get it back?
It often happens that many people find their motivation decreasing or disappearing altogether. When this happens you tend to feel stuck and you're not really moving forward. You may feel frustrated because you're not making any progress. Seeing yourself making progress is one way to be motivated. But if that's not there, it becomes a vicious circle, because when you're not making progress, you don't feel motivated and vice versa.

When you want to increase your motivation, it's worth remembering that there's a difference between it and inspiration. Motivation is an external source which encourages you and gives you ideas. Inspiration comes from within and the encouragement and ideas are your own. When it comes from within, you own it and will feel inspired. When you feel inspired you'll take action and taking action is the key to achieving what you want, whether it's increasing your business, making changes in your life or progressing towards your dreams.

So, we're really looking to increase your inspiration here and not necessarily just to motivate you. I've found that people's inspiration drops when they've been doing the same thing over and over again for some time. You may feel you're stuck in a rut; it's become a bit of a drag. If you're feeling this way, it's no wonder your inspiration has decided to 'wander off'.

Sometimes you just need to take a break or have a rest from what you're doing and your inspiration may well come back. This break also allows you to re-assess what you've been doing and not doing. Perhaps then you'll see there are some changes you want to make, perhaps deciding to implement a different strategy or action plan.

Taking a break will mean different things to different people and you need to determine for yourself what this break will be. Perhaps, you'll decide take a day or a week off work, to play and have fun. Or you may decide to go for a brisk walk. I'm even inclined to suggest to you that, while taking this break, you tell yourself that you're not allowed to do or think about anything related to work or whatever it is that you're taking a break from. It's surprising how much most of us react to being told we can't do or have something. The rebellious part of us often surfaces and wants to fight it.

Taking a break from whatever it is you've been doing will probably make you feel apprehensive. All your fears about how much you have to get done, you're wasting time, what if I don't want to go back to doing this, are likely to surface. It's a natural reaction, but the fear is usually much worse than the reality. You need to trust yourself, face up to the fears and know that you can handle any situation.

After a break, you'll feel refreshed and when you feel refreshed, your enthusiasm and inspiration will return. Then, you'll be ready to start moving forward again.

What I want for you is to take a break and allow your inspiration and desire for life and business to return to you naturally.